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New Audiomoth can't be seen by the app

Hi, I 've just bought 2 audiomoths. I try to start with them. As I connect them to my computer and try to download config. the device is not seen by the Audiomoth config App. How can I start? What can I do to make the app reconize the device? I have no message from the computer as well (no "device not reconized" or "something plugged"... nothing... just greyed).

I use a computer with Windows 10. My audiomoth is a 1.2.0. The App is the last one... I ve already spent too much hour to try to make it work and I'm very desappointed.. (desperated). Can you have an advice for me please?

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Alex Rogers
Alex Rogers
24 mai 2021

Hi Myrtille, Connection problems like this are typically due to the USB cable being a charging cable and not an actual USB cable with data connections. Try another cable if possible - ideally one that you know definitely allows data transfer. Alex

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