To see this working, head to your live site.

Audio Moth connection issues

Hello,

I have 2 brand new audio moths purchased a few months ago and as yet unused. I have reviewed all of the similar posts regarding connection issues with audio moths and computers. I have tested a total of 6 cables including a data cable bought new specifically for this purpose and a second very high quality cable I use specifically for data transfer. I have tried them in all 5 of the USB ports on my laptop and 3 USB and one USB c port on two separate docking stations (a total of 12 different ports).

The green light flickers on both units as it is plugged in and my computer sounds the connection notification. It then immediately disconnects and the light does not come on. When I wiggle the cables in the micro usb ports (which are extremely loose) the connection to my laptop and the green light comes and goes repeatedly. These units are both from the same production run and I suspect have a dodgy set of USB sockets.

5 comments

5 Comments

craigsellwood

Hi, thank you for coming back to me. I don't have another machine to try it on. I am using Windows 10 Pro with all of the latest updates. The cable moves in the socket as per your video.

The units were bought from Group Gets at a reduced price due to an over order on the production run.

Alex Rogers

Replying to

Hi,

With the AudioMoth plugged in check the Device Manager control panel to see if the AudioMoth is listed. The default Windows driver works without any installation required, unless you have previously used an EasyLog Data Logger from Lascar which incorrectly claims the same USB address. If you can double-check on another machine before contacting GroupGets. This issue hasn't previously been reported, and the same USB sockets have been used on every AudioMoth to date, so I would be surprised if it is really a manufacturing issue.

Alex

craigsellwood

Replying to

AH HA! I have indeed used a Lascar unit on this laptop. Is there a fix for this?

Alex Rogers

Replying to

In device manager delete the EasyLog driver then unplug the AudioMoth and plug it back in. It should then install the default Windows USB HID driver.

You may then not need the EasyLog driver as the default Windows one may work with their logger. If not, complain to Lascar that their driver incorrectly claims the PID/VID combination that is owned by Silicon Labs. They shoudn't do this unless they actually own the PID/VID combination as they break every other device using the Silicon Labs USB stack.

Alex Rogers

Hi, What operating system are you using? The USB socket does have a bit of movement and still makes a good connection.

It's not impossible that its a USB socket issue, but it hasn't been reported before, and 99% of connection problems are cable (probably not in this case if you tried other cables) or Windows driver issues. Can you double check on another machine? Does the cable seem to be moving in the socket, or is the socket moving on the PCB? Where was the AudioMoth from - LabMaker or GroupGets?

Alex

Edited