Hi Sarah, I've experience with the DoI via other projects and you should be fine in regards to the AudioMoth. The config app can be accessed without administrator rights on the computer but you should check that USB connected devices are allowed and will be permitted as pendrives / connecting any unknown USB device can be an issue for some departments. They are your two ITM hurdles but achievable if you can confirm locally. Finally, the devices and manufactuered and shipedp from within the USA which will help too. Cheers, Alasdair

Hi Xavier, I have your tracking information available from Round 6 and can assist you. I'll email you directly with more information. Kind regards, Alasdair

H Elli. I'm afriad you'll need to contact them directly, but just incase your emails haven't been getting through, possibly try using an alternative address (gmail etc).

Hi Elli. Could you possibly confirm if you purchased your AudioMoths via GroupGets? I ask as the order number looks like it may potentially be from another supplier. Kind regards, Alasdair

Hi Xavier, The last bulk shipment is currently being dispatched to all remaining UK / EU customers (Monday 20th May) after clearing customs this week. This will complete all of the orders from Round 6. I'll make a note to send you your tracking number once dispatched too.

@Fran Thanks for clarifying Fran. That does sound like a manufacturing fault on the battery casing. I'll let one of the Open Acoustic Devices team reply to your configuration issue. In the meantime I'll contact you over email to arrange a replacement device and will aim to repair your existing one.

Hi Fran, thanks for getting in touch and sorry to hear about the battery enclosure issue. Could you confirm when you received the AudioMoth that was damaged?

Hi Alessia, Group Gets has now started to receive the first batches off the production line from Circuit Hub and we are about to commence shipping early next week. Please do let us know if you believe you address needs to be updated and get in touch if you haven't already to we have help expedite your order. David - This is correct. Factory lead time was April and we have just started to receive the first devices so have provided a delivery update. Once the devices we bulk import have cleared customs in the UK we'll be able to offer actual delivery dates for UK / EU orders which is why a guaranteed delivery date cannot be provided until this process is complete.

Hi Kelvin, The AudioMoths have arrived in the UK from GroupGets and are currently being re-packed for delivery. I will confirm if they will be shipping this week to you and report back. Kind regards, Alasdair Arribada Initiative

Hi Karthik, Could you confirm when you purchased the devices too? (i.e from a GroupGets purchase and the round in general?). Also, did you use a protective enclosure for the AudioMoths? Kind regards, Alasdair

Hi Peter, Arribada imports devices destined to the EU to assist customers and then re-ships them out, but for Australia your best bet in future rounds is to try and find others that may be willing to share the cost or postage via this forum I would believe. Kind regards, Alasdair

Hi Jose, Unfortunately Round 5 of the AudioMoth group purchase was completed and has now closed. However, a few devices will become available for direct purchase via the GroupGets shop after Round 5 has been manufactured. I would check back at the end of the month for more information.

Hi eRey, If you send holly@arribada.org an email with your details and GroupGets order number we can investigate that for you / check any tracking numbers etc. Kind regards, Alasdair

Hi Tim, 479 devices left the USA yesterday and are heading to the UK so we can re-distribute. If you ordered directly from GroupGets (didn't enter a UK-based address) then they will be shipping directly to you and you can ask them for your tracking number. We expect to receive the UK order Monday or Tuesday and will send out orders the next day. Hope this helps, Alasdair

Hi Nevil, We're expecting rounds 3 and 4 to start shipping next week. We try to ship existing orders and then start subsequent rounds once devices have been sent out. The best way to keep informed is to sign up to the Open Acoustic Devices newsletter as they will release the next round date ahead of time. Kind regards, Alasdair

Hi Tim, Thanks for getting in touch. We spoke with Circuit Hub today to confirm the delivery date and have a revised date of the 19th June. Their first estimate was the 11th June. We'll share this with all users who were in Round 3 and 4 via email too. Kind regards, Alasdair

Thanks Fran, that's good to know. I'll confirm we have stock of small reinforced cardboard boxes, it may be that we ran out. Do let us know how you get on. Kind regards, Alasdair

Hi David, A quick update for you. In Round 3 and 4 of the AudioMoth group purchase we found that there was a global shortage of certain components used on the board - one with a lead time of nearly 9 months. This has limited the number that can be made, and the Open Acoustic Devices team have switched out various components for replacements to meet the delivery requirement of the ~900 devices (both rounds) in this instance. We're looking at how we can mitigate this moving forward to meet demand. Kind regards, Alasdair

Hi Maria and Garth, A quick update for you both. In Round 3 and 4 of the AudioMoth group purchase we found that there was a global shortage of certain components used on the board - one with a lead time of nearly 9 months. This has limited the number that can be made, and the Open Acoustic Devices team have switched out various components for replacements to meet the delivery requirement of the ~900 devices (both rounds) in this instance. We're looking at how we can mitigate this moving forward to meet demand. Kind regards, Alasdair

Hi Kelvin, If you're in the UK then yes, you can get a reduce shipping cost of $11. The $49.99 is the GroupGets USPS cost for an insured and tracked package, even for a single AudioMoth. To reduce the cost for UK users we import a large bulk order in and pay the import fees using a portion of the campaign profits. The $11 is then used to re-send the order out via the Royal Mail. If you didn't get this rate when you ordered recently then check in with the GroupGets team as it should have automatically changed the rate if you selected the UK as your destination. Kind regards, Alasdair