I have tried to install the new update for the audio moth, I am getting a message windows protected your pc, I have selected run anyway and now McAfee has put it into quarantine with ref number EC!A8359F727218, please can you help me get over this problem.
Yes, the 10 you ordered will have the latest software.
that would be great, I have tried but every time I get the message you can not run this app on your pc, my phone number is 07774454266, I am normally home after 16:15 but not on Wednesdays.I have got 10 on order will these already have been sorted for the new software.
I'll send you an email to arrange a call to get this working. I am putting together a walk though video to help out updating the hardware too.
I am running windows 10 on both of my laptops, one is a Lenovo the other is a HP, the HP gives me a open command window the Lenovo gives me a open powershow window, the later does not reconise the flash.exe and the HP does but it still tells me that I can not run this app on this PC.
Do you have Windows, Mac or Linux? If you have Windows, the first thing you can try, when you get to Step 3, is to make sure that you open the command window in the folder where you downloaded the flash.exe. This can be done in Windows by holding the shift key while clicking the right mouse button over the folder containing flash.exe. This brings up the following menu.
If you click on "Open command window here" and run the flash.exe. It should work.
If you are using another operating system other than Windows let us know.