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    nicole.cornelius
    Feb 18

    Error Message "Could not find RIFF chunk ID"

    in Device Support

    Hello! I am trying to expand some bat files using the configuration app and I keep getting an error message for each file saying "Could not find RIFF chunk ID". Has anyone else experienced this? Any suggestions on how to fix this or what caused this? Thanks!

    6 comments
    0
    Alex Rogers
    Feb 19

    Hi, Can you post the file here. This sometime happens if you have resaved the file with another application as it changes the file format from that which was originally generated by the AudioMoth. Alex

    0
    nicole.cornelius
    Feb 22

    Hi Alex. The .wav file is too large to upload and when I try to upload the .zip file I get an error message saying "Your file didn't upload. Check your internet connection and try again." I have tried multiple times and restarted my computer. I'm not sure why it isn't working.


    I am fairly certain the files have not be resaved with another application. All of the other study site data was uploaded to the hard-drive in the same way and all the other files have worked.



    0
    Alex Rogers
    Feb 22

    Can you put the file in Dropbox and send a link? Also can you post the associated CONFIG.TXT file here?

    0
    Alex Rogers
    Feb 22

    Can you provide a bit more context? How many files are affected? Is it just one device?