I've just taken delivery of two Audiomoths and am trying to set them up. I'm not sure what I've done wrong, but have formatted the SD card, inserted the brand new Duracell batteries, downloaded the app and connected the Audiomoth to the PC using the supplied cable, and the PC just says the device has not been recognised. I've re-formatted the SD card in MS-DOS, tried several cables that I know both upload and download data and still it doesn't work. Bizarrely it does connect (and update the clock) when the batteries are out. I'm using Windows 7, 64bit. Does anyone have any tips for what to try next?
Support Forum
Get technical support and coordinate group purchasing
Hi Sarah, Can you describe a bit more detail about how it works with the batteries out but not with them in, and when exactly the 'device not recognised' message appears. If it connects and updates the clock then it is basically working. But it seems strange that this doesn't happen with the batteries in?