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Error no serial ports found - Windows

Hello! I'm trying to "flash" my audiomoth and when I try to run the flash executable by typing in the command window, it says "no serial ports found". I've been trying for hours and is always the same. I have all the files in the same folder and I have followed all the manual's rules.

What should I do?

Thank you, warm regards.

Camila from Colombia.

8 comments

8 Comments

Alex Rogers

Sep 24, 2019

Any luck?

Camila Parra-Guevara

Sep 24, 2019

Replying to

Hi Alex,

I'm in a field trip in this moment, I will try again when I'm back home.

Thank you!

Camila Parra-Guevara

Sep 23, 2019

Hi Alex, thank you for your quick answer.

I continued with the instructions, but when I opened the command window (after use the paperclip and attached the recorder to the computer), it says again: "no serial ports found" :/

I have Windows 10, 1903 version. It's a HP Pavilion 14 Notebook.

Best regards,

Camila.

Alex Rogers

Sep 23, 2019

Replying to

Can you confirm that the when you put the switch into CUSTOM mode that both LED are flashing together, and that these stop flashing when you touch the paperclip to the terminals.

Camila Parra-Guevara

Sep 23, 2019

Replying to

@Alex Rogers Yes, that's exactly what happened. However, 1 or 2 minutes after these LED stopped to flash, they turn on again. So I kept the paperclip over the terminals and continued with the process, but it says again "no serial ports found" :(

Can you explain me the purpose of this "flashing" process? The recorder is capable of record in the field without it?

Thanks!

Alex Rogers

Sep 23, 2019

Replying to

@Camila Parra-Guevara

Both LED should be flashing once every couple of seconds and then should stop immediately when you connect the two terminals together with the paperclip. As soon as they stop flashing you should be able to run the flash application and a new serial port will have appeared.

Have you previously used this cable to configure AudioMoth? Some USB cables are charging only and don't contain any data lines.

Alex Rogers

Sep 23, 2019

What operating system are you using?

Alex Rogers

Sep 23, 2019

Hi Camila, We'll update the instructions to make this clearer. 'No serial ports found' is fine if there is no AudioMoth connected yet. Just continue with the rest of the instructions. Alex